These terms apply to cleaning work we carry out in Ealing and the surrounding areas. Booking a clean means accepting them.
Quotes
Quotes are based on what you tell us about the property. If what we find on arrival is materially different, such as extra rooms or soiling that needs specialist treatment, we tell you before starting and either agree a new price or leave without charging.
Payment
Half the price is taken as a deposit to secure the booking, at least 24 hours before the visit, and the other half is due once the work is finished. Payment is by card or bank transfer.
Changes and cancellations
Give us at least 24 hours notice to cancel or move a booking and nothing is charged. With less notice than that, or if we cannot get in at the agreed time, we may charge for the time the cleaner has set aside.
Access, keys and parking
Access to the property is your responsibility. Keys left with us are stored securely and returned on request. If parking has to be paid for, the charge is passed on at what it costs us, with nothing added.
If something is not right
On end of tenancy cleans, if the inventory clerk marks down something we cleaned, tell us within 48 hours and we will return and re-clean that item at no charge. This does not cover damage or wear that was present before we started.
Liability
We are not liable for pre-existing damage, for items that fail because they were already worn or faulty, or for stains and marks that cannot be removed by normal cleaning methods. We will point these out where we spot them.
Nothing in these terms limits your statutory rights as a consumer.
Contact
Questions about these terms, or about a job we have done, go to 020 8077 4338 or the contact page.